Suitcases left behind; passengers angry at Winair

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bimjim
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Suitcases left behind; passengers angry at Winair

Unread post by bimjim » Sat Jul 21, 2018

http://curacaochronicle.com/local/suitc ... at-winair/

Suitcases left behind; passengers angry at Winair
Fri, Jul 20th, 2018

WILLEMSTAD

Passengers who traveled to Curaçao with Winair from Sint Maarten yesterday were unpleasantly surprised when they were told on arrival that all suitcases for passengers with destination Curaçao had been left on Sint Maarten. Several passengers still had a connection to another destination, which made the matter extra annoying for them.

According to Winair, the suitcases had to be left behind in connection with 'weight & balance' regulations. The plane was occupied until the last seat and therefore quite heavy. The plane flew, after the landing on Curaçao, to the final destination Aruba.

Passengers were angry with the airline. "I am happy that there is now an alternative alongside InselAir on this route, but if it does, I will not have to," said a business traveler who had to attend a conference today in jeans and gymnasiums.

Winair says that it does its best to deliver the suitcases to the passengers as soon as possible, but in most cases the passengers have to wait at least 24 hours for the new Winair flight arriving on the island.

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[Sint Maarten] Winair Leaves All Bags for Curaçao Behind

Unread post by bimjim » Mon Aug 13, 2018

http://bes-reporter.com/index.php/2018/ ... ao-behind/

[Sint Maarten] Winair Leaves All Bags for Curaçao Behind
20 July 2018

Willemstad

A group of about 20 passengers, traveling on Winair’s flight 806 yesterday evening from Sint Maarten to Curaçao were quite dismayed when they were informed upon arrival that all bags for passengers with destination Curaçao had stayed behind in Sint Maarten.

Passengers were also told that their luggage would probably arrive no sooner than 24 hours later, namely on today’s flight from Sint Maarten to Curaçao. Ground staff informed the passengers that the problem was caused by issues of ‘weight and balance’.

Various of the affected passengers had connecting flights, among others to Suriname and Bonaire and questioned how they would now receive their bags.

There were also various high ranking business people on the flight, who traveled for meetings in Curaçao and reached without their business attire. “I am happy with the alternative Winair offers on this route, but if this is the way they treat passengers, I might as well continue flying Insel Air”, said one the passengers.

Staff members of Swissport, who does ground handling for Winair, collected data from the passengers in order to forward the luggage, once arriving in Curaçao.

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