[Antigua] Standards placed on the front burner

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[Antigua] Standards placed on the front burner

Unread post by bimjim » Thu Feb 02, 2012

http://www.antiguaobserver.com/?p=70686

[Antigua] Standards placed on the front burner
By Theresa Gordon
Thursday, February 2nd, 2012.

St. John’s Antigua

Interest in the International Standard Organisation (ISO) 9001 certification is gaining momentum worldwide as organisations that compete in the global marketplace seek to achieve peak performance and continual improvement in their process, services and management systems.

Two such entities seeking to achieve this are the Antigua & Barbuda Meteorological Office and the Antigua Public Utilities Authority (APUA).

The Met Office, in particular, is racing against time to implement a quality management system by June.

According to Director of Met services Keithly Meade, if such a system is not in place this could cause a possible downgrade of the VC Bird International Airport.

“All met services across the Caribbean have to have a quality management system in place by 2012. If they are going to offer service to the civil aviation industry and of course we are one, and so this workshop is very good for us in that it is helping us to fill in some of the gaps to see something that we have been doing,” Meade said.

He added that assistance was sought from the government of Finland, who has provided technical training for the met officers on the development of the management system.

He is confident that with added help from the Antigua & Barbuda Bureau of Standards the master plan will be completed by June.

The director of met services was at the time speaking during the opening of a two-day workshop on Quality Management System Development, based on the International Standards Organisation (ISO) 9001:2008.

The two-day event, which opened at the City View Hotel on Wednesday, is being hosted by the Antigua & Barbuda Bureau of Standards and the Antigua Public Utilities Authority (APUA).

It is aimed at informing business owners on the ISO 9001 standard as it relates to quality management system.

Director of the Bureau of Standards Dianne Lalla-Rodriques said the seminar will also help organisations ensure they meet the needs of customers and other stakeholders.

“The objectives of the workshop basically is to expose as many persons as possible to the quality principles embodied in the ISO 9001 standard because at the end of the day these principles will help the company to produce quality products and services and to become more competitive on the market place,” Rodriguez told The Daily OBSERVER.

The International Organization for Standardisation (ISO) was founded in 1946 to promote the development of international standards and related activities and to facilitate the exchange of goods and services worldwide. ISO is composed of member bodies from over 110 countries.

The seminar, which culminates today, drew participants from various government entities to include APUA, the Ministry of Trade and the Ministry of Tourism. It is being facilitated by Delphi Consultant out of Trinidad &Tobago.

Director of Delphi Consultant Margaret Weston explained that quality certification could increase international business opportunities for local enterprises and looking at the requirements needed to manage service delivery in an organisation.

“We are going a little bit in-depth (about) what makes up those processes that you must control in an organisation because quality does not happen by chance; it has to be planned for,” Weston said. “You have to make sure that you have the right resources – physical, human and otherwise to be able to deliver consistent output. So it is about dependability and reliability in serving your customers."

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