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TravelSpan saves the day for snow-bound Guyanese

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TravelSpan saves the day for snow-bound Guyanese

Unread post by bimjim » Wed Jan 08, 2014

http://www.caribbeanlifenews.com/storie ... lspan.html

TravelSpan saves the day for snow-bound Guyanese
Tangerine Clarke
January 8, 2014

Despite the recent snowstorm which shut down area airports and crippled air travel across the U.S., the eight-year-old Guyana travel agency, TravelSpan, successfully airlifted hundreds of passengers from New York’s JFK to Guyana’s Cheddi Jagan Airport from Dec. 14, ending the monopoly and high airfares of other carriers.
AMG School of LPN

Using the 767-200 series aircraft operated by Dynamic Airways, Travel Span was able to leave New York ahead of the storm on Jan. 2, amid criticism from the hordes of expatriates who blasted management for not informing them ahead of time to catch the outbound flight which was rescheduled from 3:00 p.m. to midnight.

Many travelers who had trekked from across Guyana to catch the return flight to New York, were turned away at the airport and told to return at 7:00 p.m.; leaving them stranded at the airport with no access to a phone to call relatives to pick them up. But they prevailed and were able to depart on time and arrive at JFK in record time, despite a stopping over in Trinidad to pick up additional passengers.

Their plane was one of a few carriers cleared for touchdown in the snow-covered JFK runway.

Marketing and PR Manager Vanita Jagnerain, who was on hand to deal with the traveler’s angst, vigorously defended the airline, saying it was beyond their control. Jagnerain, who joined TravelSpan, Georgetown in 2009, said the airline, in business from 2006 to 2008 was on hiatus, waiting for the right time to return to the market, when there was a need for direct, round-trip flights to the republic. She noted that all flights during the festive season, were completely sold out, adding that it was “a testament to passengers’ confidence that the carrier is here to stay.”
Emblem Health

With offices on Nostrand Avenue in Brooklyn and Richmond Hill, Queens, TravelSpan is positioned to airlift passengers twice weekly on Thursdays and Saturdays to Guyana, and Wednesdays and Saturdays to Trinidad, throughout the year,” Jagertain said. The company, she added, “is a customer-friendly airline that has maintained strong relationships with customers and the Guyana government.”

That is the reason the airline was able to return to the market “without any hassle” to resume on-time competent service, she added, reiterating that “all airlines have travel-related issues.” She promises, however, that TravelSpan would “work hard” to make the traveler’s experience with the airline “as pleasurable as possible.”

Passenger Deowadtie Tulsie from the Bronx, who sat in seat 5C on the inbound flight on Dec. 23, described her first experience on TravelSpan as “a great one,” and plans to continue using the airline.

Natalie Bishop, a member of a medical group said she was “pleased that the airline is back in service” and assures that her organization would use the carrier to fly to Guyana.

However, Bibi Kamadulin of Queens, who was traveling with her ill mother, was not too happy about the layover in Trinidad. “I was told that this would be a direct round-trip flight. I like a straight flight,” she complained.

Jagnarain explained that the Trinidad stop was “a temporary measure” to accommodate passengers during the Christmas season.

Overall, the TravelSpan crew did an excellent job in ensuring that travelers were comfortable, and even even provided warm, white towels to those in the front section of the plane before their meal.

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