InterCaribbean Passenger woes to continue into December
- -company failed to train new recruits in time, says flight simulator broke down
BEEF ISLAND, VI
InterCaribbean Airways has in recent days had several delays causing passengers to be stranded in countries such as the Virgin Islands (VI), St Marteen and the Dominican Republic and according to the company the delays are as a result of a failure to finish training its new recruits in addition to its contracted flight simulator being down.
Chairman of the company, Lyndon R. Gardiner, has since apologized and in the process announced that it has reduced its flight schedules a system to last until December 15, 2018.
According to Mr Gardiner, “the root cause of the problem was an unforeseen delay of several weeks in the training schedule for new hired flight crew after our service provider experienced a protracted delay in their flight simulator being operational.”
He said “flight simulator training is a necessary part of our flight training programme for all new hires.”
It was noted that when training began for the new recruits, the flight simulator broke down for a protracted period, “and the delay severely impacted our ability to keep to our intended schedule.”
According to Gardiner “as part of our recovery plan, a decision has been taken to reduce the flight schedule with effect from November 11th until December 15th in order to give the new flight crews, all hired from the islands we serve and currently onboarding process sufficient time to complete the required training.”
Affected passengers have since been given the option of a full ticket refund or rebooking on another flight.